Making Working Motherhood Work, LLC, 2018. All Rights Reserved

Privacy Policy

Your privacy is a priority to Making Working Motherhood Work, LLC, (the “Company”). Information collected and retained by the Company includes name, email address, phone number, dates of service, and any other information provided by visitors. This information is requested and used to provide services directly and the client. (Please refer to the Coaching Services Agreement regarding coaching and consulting service record management, confidentiality disclosures, and other terms and conditions.)


Information will not be sold, rented or leased to third parties, and personal information will not be shared to any third-party individual, government agency or company at any time unless compelled to do so by law.


Information entered by visitors to this site will only be used to process requests (i.e., schedule appointments, purchase products/services) or for the other following reasons: Information collected may also be added to a database maintained by the Company to customize your experience, improve customer service, to deliver information, surveys, requested products and/or services, assessment results via coach/client relationship, and/or to comply with a legal or regulatory obligation.


Payment information is only processed by authorized credit card companies and is never stored by the Company. Customer information will never be sold or shared with an external entity. If customers choose to opt-in to our mailing list to receive updates and information about products and services, they may cancel subscriptions at any time.


The Company collects personal data only for providing the services you voluntarily request, generating statistical studies, conducting marketing research, improving products and services, sending you surveys, or notifying you of new products and any other changes to the site and or services that may affect you.


When you voluntarily submit personal data to the Company, you understand that you are agreeing to allow Company to access, store, and or use that information for those purposes. The Company receives, collects and stores any information you enter on our The Company website or provide us in any other way. In addition, The Company collects the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. The Company may use software tools to measure and collect session
information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. The Company also collects personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on The Company website, as part of the process, The Company collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


The Company collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide Users with ongoing customer assistance and technical support;

  • To be able to contact Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which The Company or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

 

The company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


The Company may contact you to notify you regarding your account, to troubleshoot problems with
your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys
or questionnaires, to send updates about our company, or as otherwise necessary to contact you to
enforce our User Agreement, applicable national laws, and any agreement The Company may have with
you. For these 
purposes The Company may contact you via email, telephone, text messages, and postal
mail.


It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Privacy Policy.

 

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. There are two types of cookies:


Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.


Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.


If at any time you do not wish to receive offers, correspondence, and or e-mails from the Company, you may opt-out at any time by clicking the UNSUBSCRIBE link located in the footer of our email correspondence and any time or by emailing chloe@mwmwcoaching.com. Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:


•    Request access to your personal data
•    Request correction of your personal data
•    Request erasure of your personal data
•    Object to processing of your personal data
•    Request restriction of processing your personal data
•    Request transfer of your personal data
•    Right to withdraw consent


If you wish to exercise any of the rights set out above, please email us at chloe@mwmwcoaching.com .
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

 

Cancellation Policy


Cancellation of coaching sessions may be made up to 12 hours of the scheduled time. By canceling your appointment within 12 hours of your scheduled time, you may incur a $35 late cancellation fee. At the discretion of the coach, this fee may be waived. In the event of a missed appointment without notification, the session will be charged against the Agreement session balance and is not eligible for a refund or credit.

 

 

Refund Policy


Your satisfaction is our goal and your investment is always secure. All agreements and subscriptions may be canceled at any time by the coach or client. Any refund due will be prorated for unused services as described in the coaching agreement. Downloadable and tangible products (i.e., workbooks, assessments, eLearning courses) are not eligible for a refund. All eligible refunds are provided by check.